|Can I change the delivery address ? |
Once an order’s been completed we unable to change your delivery address.
You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 1 hour after placing, but you’ll need to contact us by email or phone to action this for you.
|Can I change the size/colour of the item I’ve ordered ? |
Once an order’s been placed we are unable to add or change or amend any products from your order.
|Can I add to or delete a product from my order ? |
Once an order’s been placed we unable to add or delete any products from your order.
|Can I track my order ? |
All our UK orders are trackable. You will receive a despatch email with a tracking number on for your order, alternativiley you can log in to your account and view the tracking on your order history.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting us.
|Where is my order ? |
If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
|What are your Customer Service opening hours ? |
If you need to speak to our friendly experts, please call us on the following number:
UK customers (01244) 682948
International Customers +44 1244 682948
Calls may be recorded for training & monitoring purposes.
Our Opening Times: Monday to Friday 08:00 – 16:00 GMT
All emails and Telephone Calls will be answered between these times, if you telephone us and do not get an answer, please leave a brief message & we will always call you back, usually within the hour.
|Where should I post my return to ? |
Please return your order to this address:
Unit 5 Cwrt Erwain
Central Trading Estate
|How long will it take to process my return ? |
As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.
In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Service team and we’ll help you out.
|How long will it take for me to receive my exchange ? |
Exchanges are usually processed and despatched within a few days of us receiving the goods back.
|Will I be charged VAT ? |
All orders placed are in Pounds Sterling (£), if sent within the European Union they will be subject to VAT (Value Added Tax). This is currently charged at 20%
None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.
All queries relating to VAT should be made to the HM Customs.
|My payment won’t go through ? |
Check to make sure that the details on your account are correct.
|Can I place an order by telephone? |
Yes, call us on (01244) 682948 and we can take your order over the phone.
What payment methods can I use ?
You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
We take security very seriously so you can rest assure when you enter any of your details they’ll be safe with us.
We use MasterCard Secure Code & Verified by Visa for online payments to give our customers added security.
|The Item I want is out of stock. Will you be getting more stock ? |
We aren’t always able to tell you if or when an item is due back in stock. Contact our customer service team who can give you our most up to date information.
|The item I received is faulty ? |
We’re sorry your product was faulty and we’d like to sort out any issues quickly.
As soon as you discover a fault please contact our customer service team with the order number, the faulty items name and number and a description of the fault
We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to put it right as soon as possible.
Please contact our Customer Service team with the order number and the incorrect items names and numbers.