30 Day Money Back Guarantee
We want to make sure you are delighted with the products you purchase from us. Should you purchase an item and later decide it is not suitable, you are welcome to return it to us within 30 days for a refund (less original carriage costs) or to exchange it for another product.
There are of course a few provisos; the item you are returning must meet the following conditions:
- Must not have been worn
- Still in new condition (re-saleable)
- Complete in its original packaging
- Include original tags and labels
You can contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charge on exchange items; however we will endeavour to keep this cost as low as possible.
You will usually receive your refund or replacement within seven days of us receiving the item back. However, during busy periods this may take a little longer than normal, in which case a member of our staff will be in touch to keep you informed.
We aim to dispatch in stock orders placed with us by 2pm the same day, for delivery within the UK mainland.Dispatched orders will normally be delivered within three to five working days from dispatch, but may take longer during busy periods.
We carry a vast range of stock for all items on our website; however there are times when we receive an influx of orders for a particular product that results in us having to replenish our stock from suppliers. In situations where this occurs, items are normally despatched within three to five working days and a member of our customer services team will be in touch to inform you of any delays.
We are happy to ship our items to our overseas customers; however do bear in mind that all orders are charged in pounds sterling. On-site currency conversion values are to be used for reference only and are not a true representation of the current market conversion rates. Delivery within the UK mainland can vary for outlying locations such as Northern Ireland, Scottish Highlands and the Scottish Islands. We will always notify of any additional carriage costs and you will be contacted by a member of our customer services team.
If you are considering placing an order that requires a delivery outside the United Kingdom and need further information, please get in touch.
Shipping methods can vary depending on your part of the world. However, we only use reputable companies such as Royal Mail, DHL and UPS. In all instances, parcels are sent securely and are tracked where possible so that we know the location of every item from leaving our depot to arriving at your door. You can ask for a tracking number at any time after an item has been sent. On very rare occasions parcels may take a little longer to arrive due to harsh weather or other unforeseen circumstances. We ask for patience at such times and assure you that we will endeavour to get your items to you as soon as possible.
Goods that are found to have a manufacturing fault upon receipt by the customer or develop a fault through reasonable ‘wear and tear’ within a 30 Day period from date of invoice will be exchanged free of charge, subject to inspection by us. After this time, faulty goods will be sent back to the manufacturer for inspection.
Any goods damaged in transit should be signed for as ‘DAMAGED’. Goods should then be checked immediately and in the event of any shortage, loss or damage, the company must be notified at once by email or telephone and subsequently such notification must be confirmed in writing within 48 hours.